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Front Desk Specialist

Come join the HigherDOSE Front Desk Team!?


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We are currently accepting applications for highly qualified Front Desk Hosts at our Gurney?s Montauk, NY and Newport, RI locations. You will be a vital member of our growing luxury spa business, and ensure an amazing customer experience!


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Front desk hosts are responsible for creating a welcoming environment for clients visiting our spa. They perform a variety of tasks, such a checking in clients, educating them on our sauna sessions, servicing the needs of each facility, and help us deliver a world-class customer experience as well as ensuring we uphold our brand standards. This a dynamic role with many moving pieces and requires adaptability. People that enjoy working in a fast-paced, autonomous environment where they have ownership of their work will enjoy working as a Front Desk Host at HigherDOSE.?


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ABOUT HIGHERDOSE:


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We?re not your mother?s day spa. We?re starting a movement to get you beautiful and buzzed


all at once. That?s why we don?t hold our clients back when it comes to offering experiences to


heighten the senses. House music mixed with healing chakra light therapy is what you?ll find?


when you hang with us. We?re all about upping your DOSE and getting high naturally in our


luxury spas.


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There?s meaning in the name alone. It?s to promote and release of your happy chemicals


?DOSE?, which stands for Dopamine, Oxytocin, Serotonin and Endorphins, which your brain


releases after 45 minutes inside our infrared sauna.


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REQUIREMENTS AND RESPONSIBILITIES INCLUDE:


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Customer Service




  • Strong problem solving abilities and ?can-do? attitude


  • Energy, enthusiasm, team player, compassionate, approachable, knowledgeable?



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Computer Skills




  • Mindbody Online Experience


  • Basic computer skills


  • Basic payment processing skills (credit authorization over the phone and in person)?


  • Ability to booking appointments?



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Communication skills




  • Ability to escalate customer issues and sauna maintenance needs to management


  • Strong attention to detail and comply with company policies; during client appointments, client booking requests, explaining/enforcing payment and cancellation policies to clients


  • Completing close out email communications to management after every shift; includes inventory needs, inventory sold, condition of location pre shift, missed client appts)?



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Package, Wrap and Merchandise Sales




  • Staff is required to explain sauna session package benefits to clients including price savings


  • 5% commission is paid to staff on all packages and body wraps sold while on shift


  • Merchandise sales (if applicable) will be managed by front desk including inventory tracking in close out emails?



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Sauna Room cleanliness and maintenance skills




  • Cleaning is a requirement for this role throughout ones shift ? required to swap out towels, wipe down all surfaces between every session, reset room towels and aux cords: wipe down room materials, restock toiletries if needed, swiffer mop floor (vacuum excess hair, dirt, etc if needed)?


  • Setting ambiance and sauna room complying with company brand standards?



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Sauna standards




  • Saunas must be remained on and hot at all times ? temperature must be set to 158 before and after each session?


  • Maintenance checks are ongoing throughout a shift as well ? this includes but not limited to door hinges cracking, (located and top and bottom of sauna door), loose or misaligned doors, door handles, bench and floor boards ? all are required to immediately be reported to management as well?


  • LED lights, chromo therapy lights, speakers and cedar wood bars must be working and on at all times ? if any of these components are compromised at any point during ones shift management must be notified immediately?



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Position Available: May 28, 2018 ?


Location: Gurney?s Montauk, NY and Newport, RI


Compensation: Competitive Salary: $17 per hour


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This is a full time or part time position available in Montauk, NY and Newport, RI only.?


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Apply: careers@higherdose.com HigherDOSE is an equal opportunity employer


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